At Vincci Hotels,a company with over decade of experience, we are aware that in achieving our economic targets, the company must not simply seek to make a profit at the expense of providing of a Quality service and ignoring the impact of its activity on the Environment and Society. The scope of this policy covers our accommodation and restaurants.

Therefore, we have established the following principles in our QUALITY AND ENVIRONMENTAL POLICY:

• ntegration of the Quality and Environmental system into the company’s strategy, becoming part of the development of Vincci Hotels and the sustainability of the business
• Establish as a priority compliance with legal requirements and other requirements, keeping the applicable legislation updated and conducting periodic evaluations for compliance.
• To the best of our ability prevent pollution, save energy and natural resources, reduce and manage waste and respect and protect our cultural and social environment.
• Promote internal communication at all levels of the organization and also external communication, promoting a value system that includes environmental awareness.
• Continuous improvement of service and processes.

For this we commit to:

1. Exceed the expectations of our customers with a personalized service, anticipate their needs and create bonds with them
2. Continuous training and motivation of our staff since it is our people who make the difference and who are our best and most important asset, with special emphasis on professional development.
3. Risk analysis, maintenance and periodic review of all our facilities to ensure customer comfort and satisfaction, incorporating technologies that increase the value of the hotel and the comfort of our customers.
4. Collaborate with stakeholders (internal and external) promoting mutual benefit in the relationship with our customers, suppliers and other organizations to protect and improve the environment.
5. Establish objectives and targets periodically to promote and ensure the continuous improvement of our Quality and Environmental behaviour at Vincci Hotels.

In Madrid, 01 February 2017
Carlos Calero
Managing Director